Privacy Policy
At Birol, your privacy and trust are central to everything we do. This policy details how we responsibly collect, protect, and handle your information.
Zero Data Selling
We never monetize or sell your personal details to advertisers.
Bank-Grade Encryption
TLS 1.3 protocol and PCI-DSS compliant payment processing.
Total User Control
Update, export, or permanently delete your account data anytime.
1. Information We Collect
We collect personal information that you provide when registering, ordering, or interacting with Birol.
- Contact Details: Full name, phone number, delivery/shipping address, and email address.
- Account Credentials: Username, encrypted authentication credentials, and preferences.
- Communications: Inquiries, customer support messages, reviews, and feedback you share with us.
- Automatic Device & Usage Data: IP address, device identifier, browser type, operating system, and session browsing patterns to guarantee a fast and secure experience.
- Strict Restriction: We never collect sensitive personal records such as racial or ethnic origin, religious beliefs, or health information.
2. Payment & Transaction Security
Your financial safety is our highest priority. All transaction data is processed via industry-standard encrypted payment gateways.
- Zero Card Storage: Birol does not store your credit/debit card numbers or CVV codes directly on our servers.
- Certified Gateways: Transactions are routed directly through PCI-DSS Level 1 compliant gateway partners (bKash, Nagad, Visa, Mastercard, AMEX).
- Cash on Delivery: For pay-on-delivery orders, we collect verified delivery contact information and dispatch verification notifications.
- Mobile App & Notifications: If using our mobile apps, we may request permission for push notifications regarding order status updates, which you can turn off at any time in device settings.
3. How We Process Your Information
We process your data strictly to fulfill your orders, provide customer care, and enhance platform security.
- Order Fulfillment: Processing invoices, verifying deliveries, dispatching parcels, and processing returns or refunds.
- Account Management: Authenticating user sessions, saving your shopping cart, and maintaining your order history.
- Customer Support: Responding to product inquiries, live chat requests, and troubleshooting checkout problems.
- Security & Fraud Prevention: Monitoring unauthorized logins, preventing fraudulent transactions, and safeguarding buyer and vendor integrity.
- Service Updates: Sending transactional SMS/email receipts, dispatch confirmations, and essential policy alerts.
4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal data to any marketing agencies or data brokers.
- Logistics & Delivery Partners: Trusted courier networks receive only the necessary recipient name, delivery address, and phone number for shipping.
- Payment Processors: Secure payment endpoints solely to finalize and authenticate transaction approvals.
- Cloud Infrastructure: High-availability encrypted database hosting providers adhering to ISO/IEC 27001 standards.
- Legal Compliance: We disclose information solely when compelled by applicable law, court orders, or state judicial authorities.
6. Data Retention & Safeguards
We maintain multi-tier security measures and keep personal data only for legitimate business and regulatory durations.
- Encryption: End-to-end HTTPS/TLS encryption across all communications and encrypted storage for account databases.
- Retention Periods: Data is kept as long as your account remains active or as needed for statutory tax and warranty obligations.
- Disposal: When data is no longer necessary, it is permanently purged or cryptographically anonymized.
7. Your Privacy Rights & Controls
You have full ownership of your personal information and can manage or delete it at any time.
- Access & Update: Easily review and edit your profile, saved addresses, and contact numbers in your Account Dashboard.
- Data Portability: Request a copy of the personal data Birol holds regarding your account.
- Account Deletion: Submit an account closure request to have your personal data removed from our active systems.
- Marketing Opt-Out: Unsubscribe from promotional newsletters or SMS marketing with one click or by contacting support.
8. Policy Updates & Modifications
We periodically update this policy to maintain alignment with privacy regulations and platform improvements.
- Periodic Revisions: As new services or legal requirements arise, this document will be revised accordingly.
- Effective Date: Any changes take effect immediately upon being posted with an updated date stamp.
- Significant Changes: If critical adjustments are introduced, we will notify you via prominent banner notices or direct email alerts.
Questions or Data Requests?
If you have questions regarding your personal information, wish to submit a Data Subject Access Request (DSAR), or need your account deleted, reach out to our dedicated Privacy & Compliance Officer:
Birol Headquarters
Bangladesh
Need assistance with an active purchase? Visit our Contact Center.
View Terms of Service →